Refund and Returns Policy

Overview

At Flooring Mats Dubai, customer satisfaction is our priority. Our refund and return policy lasts 30 days from the date of purchase.
If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, uninstalled, and in the same condition that you received it. It must also be returned in its original packaging.

Non-Returnable Items

Please note that the following items cannot be returned or refunded:

Custom-cut or made-to-order flooring
Installed or used products
Clearance and sale items
Flooring adhesives, underlays, or samples
Gift cards or promotional items
Downloadable or digital content

Return Requirements

To complete your return, please provide:

A receipt or proof of purchase
The original packaging of the product

Please do not send your purchase back to the manufacturer. All returns should be sent to our Dubai address provided below.

Partial Refunds

Partial refunds may be granted in certain situations, including:

Items not in their original condition or packaging
Products damaged or missing parts not due to our error
Items returned more than 30 days after delivery

Refunds

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 7–14 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again.
Contact your credit card company; it may take some time before the refund appears.
Contact your bank, as processing times can vary.

If you’ve done all of the above and still haven’t received your refund, don’t hesitate to get in touch with us at info@flooringmatsdubai.com.

Sale Items

Only regular-priced items are eligible for refunds.
Sale or discounted items cannot be refunded.

Exchange Policy

We only replace items that are defective or damaged.
You must request an exchange within 3 to 4 days of delivery.

To start an exchange, please email info@flooringmatsdubai.com and send your item to:
📍 Al Quoz 1st, Dubai

Customers are responsible for paying their own return shipping costs.
Shipping fees are non-refundable.

Shipping Returns

To return your product, please mail it to:
📍 Flooring Mats Dubai, Al Quoz 1st, Dubai

Depending on your location, the time it may take for the exchanged product to reach you may vary.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Gifts and Promotions

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed or mailed to you.

If the item wasn’t marked as a gift at purchase, or if the order was shipped to the gift giver, we will issue the refund to the original purchaser.

Need Help?

For any questions related to refunds, returns, or exchanges, don’t hesitate to get in touch with our support team at:
📧 info@flooringmatsdubai.com