Shipping Policy

Overview

At Flooring Mats Dubai, we aim to deliver your flooring products quickly, safely, and efficiently across Dubai and the UAE. Every order is carefully packed and dispatched to ensure your materials reach you in perfect condition and on time.

Processing Time

All orders are processed within 1–2 business days after confirmation of payment.
Orders placed on weekends or public holidays will be processed the next working day.

In case of delays due to high order volumes or supplier stock updates, our team will notify you promptly via email or phone.

Shipping Coverage

We currently deliver across Dubai and the entire UAE, including:

Abu Dhabi
Sharjah
Ajman
Ras Al Khaimah
Fujairah
Umm Al Quwain

For international orders, please contact our support team for availability and shipping cost details.

Delivery Time

Estimated delivery time after dispatch:

Dubai: 1–3 business days
Other Emirates: 3–5 business days

Please note that delivery times may vary slightly depending on product type, quantity, or special order customization.

Shipping Charges

Shipping charges are calculated based on the weight, size, and delivery location of your order.
The exact shipping cost will be displayed at checkout or confirmed via email before delivery.

For bulk or custom orders, our team may offer special delivery rates or free shipping promotions (when applicable).

Order Tracking

Once your order has been shipped, you will receive a tracking number or delivery confirmation via email or WhatsApp.
You can use this information to check the delivery status of your order at any time.

Delivery Terms

Customers must ensure accurate delivery address and contact details at checkout.
The delivery team may contact you before arrival to confirm your availability.
If delivery fails due to incorrect information or unavailability, a re-delivery fee may apply.

Damaged or Missing Items

We take great care in packaging all items securely.
If your order arrives damaged or incomplete, please notify us within 24 hours of delivery at info@flooringmatsdubai.com with photos and your order details.
Our team will investigate and arrange a replacement or compensation as per our return policy.

Contact Us

For any questions about your delivery, shipping cost, or order status, please contact our support team at:
📧 info@flooringmatsdubai.com